When you schedule for hair healing sessions you are reserving studio space with Ahava Felicidad or a member of Team Naturiotic
- There is a $50 or 50% minimum deposit (whichever is greater) to reserve studio space for a hair healing session, consultation, group meeting or event.
- All reservations are made by phone ONLY.
- Clients are welcome to schedule in advance up to 1 year for services.
- Custom packages are offered in increments of 3, 6, 9 and 12 months which is 3 or more reservations.
- $100+ up to upgrade your reserved session to have it completely private. Ask about this option when scheduling.
Rescheduling and Cancellation
All hair healing services are by reservation ONLY.
Please call 973-619-2855 at least 72 hours in advance to reschedule your session reservation.
A cancellation fee will be required to make another reservation for any cancellations or appointments rescheduled thereafter.
- Cancellation fee is $50.
- Cancellation fee for less than 72 hours is equal to the full cost of the reservation for your hair healing session.
This cancellation fee is in addition to any deposits required for braiding, microlinking, weaving and other services.
We really want to provide you with the hair healing experiences that you LOVE but if you reschedule two consecutive appointments, we regret that we may not be able to guarantee your spot on the exclusive client list. We’ll work best as we can with our growing staff of professional stylists to secure your space.
- If you call to cancel a reservation during the peak weekend days – Friday, Saturday or Sunday, you will receive phone and/or email confirmation and be contacted by phone to reserve again on a Tuesday or Wednesday following your request for reschedule or cancellation confirmation.
- All calls will be placed on a call back list/queue to ensure that we get back you within 2 weeks.
We accept all major credit cards through Paypal invoicing & money requests on email, custom links on holistichairhealer.ecrater.com and Squareup card swipe in studio and on location.
- Clients do not have to sign up for Paypal in order to use it for reservation payments.
- Reservation deposits can also be made via cash pay in person by appointment in advance to reserve and confirm your hair session.
- Cash & all major credit cards are accepted for balances at the studio on the day of your session. Please note: there is a 4% service charge for all credit card purchases made in the studio or on location at meetups and events. If you would like to avoid this fee, we recommend that you bring cash.
- Full advance prepayment for hair services is an option extended to clients who have been with us for 1 one year and come for regular sessions every 1-6 weeks. Please ask if you are with us for less than a year and would like this option extended to you.
- Invoices are sent daily.
- Invoices will have due dates that are 5-10 days prior to your coming in for your reserved service, in accordance with the 72-hr reschedule and cancellation policy above.
- Invoices will include your reservation day, date and time, expected hair session services and styling as well as studio updates.
Reminders and Session Confirmations
Your invoice or Paypal money requests serve as a reminder. As a courtesy and in order to keep up with these busy days and times, we extend a courtesy reminder call of your reservation. However, if we are unable to reach you, please understand that it is your responsibility to remember your reservation to avoid late arrivals, missed sessions and cancellation fees.
No Show-No Call
If by some rare circumstance or emergency you do not call, and do not arrive for your appointment, it will be considered a “no show”. We hope that everything is okay.
- Any future appointments after a no-show will require 100% payment for a new reservation a minimum 10 business days before the requested date.
We reserve the right to refuse service to any client for improper conduct, tardiness, no shows, or any other situation we deem inappropriate.
effective January 2014 Policy subject to change with notice Signed & reviewed in studio with Ahava Felicidad or a member of Team Naturiotic and added to client account.